Yes, it’s true… Uber deactivated me and so did Lyft on the SAME day!
Now before you go into the assumption state of mind thinking I did something wrong, let me just flat out say I was seriously a victim of circumstances.
Here’s how it went down:
When both companies were offering “low-hanging fruit” type bonuses, I was making it my business to hit each one and therefore increase my total profit.
Typically, I would go after the Lyft requirements first because they would give drivers a full week to accomplish their pre-set goal.
With Uber, you don’t get as much time because the bonus periods are split up. One incentive is for the weekdays which is Monday through Friday and there is a separate incentive for weekends.
Keeping in line with my driving strategy, I turned my Lyft app on and begin to take trips as I would normally do. I was between rides when I decided to check my email and I noticed a message from Lyft.
They had partnered with a new background check company called Checkr. The message stated there was some information missing and I needed to update my account within 8 days or else face deactivation.
Well, since I was waiting for my next ride, I went ahead and updated the information but when I went back to go online with Lyft, my account was on hold because Checkr was actively doing the background check.
I’m like WTF?!?!?
To make matters worse, it was a holiday weekend and all government offices were going to be closed until Tuesday.
There goes my bonus!
But I didn’t worry about it because I still had the Uber app and I could continue to generate income. No sweat…
I began to take rides for Uber and about two hours later I get a message from Uber stating my account was on hold. I checked my email to find out what was going on and surely enough Uber deactivated me based on the Uber Deactivation Policy!
The email stated a rider had reported I was driving as if I were under the influence of alcohol and my car smelled like alcohol. I called Uber’s Driver Hotline and a representative confirmed that my account was indeed under suspension.
He gave me the timeframe where I accepted the trip. He also informed me riders make these fraudulent claims in order to get free rides.
Really? My Uber Account Suddenly Disabled Because of Some Random Scrub?
The rider in question actually smelled like weed and Uber deactivated me over his word against mine. At the time of the incident, I was a top-rated driver in the Atlanta area with a pretty good track record.
This had happened to one of my friends who also drives with Uber so I knew I was going to be suspended for 24 hours while Uber conducted their “investigation.”
Although I was pissed both Uber deactivated me and Lyft as well, I knew not to put all my eggs in one basket. Luckily, I had registered with Amazon Flex to deliver packages prior to this incident and I was able to drive for them during these suspensions.
The moral of this story is to always have multiple streams of income. You never know what could happen and as I found out, anything can.
I recorded my experience in this video that went viral below:
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